Shipping policy

Shipping Policy

We deliver plantation shutters Australia-wide using trusted courier services.

Order Processing and Production

Our shutters are made to order. Production generally takes approximately [X–X weeks] from the date your order details and measurements are confirmed.

Once your order has been completed and dispatched, you will receive tracking information by email.

Delivery Timeframes

Standard delivery generally takes [X–X business days] after dispatch.

Delivery times may vary depending on your location, courier availability and the size of your order. Deliveries to regional or remote areas may take longer.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order size.

Additional charges may apply to regional, remote or difficult-to-access locations. We will contact you before processing your order if an additional delivery fee is required.

Receiving Your Order

Someone should be available at the delivery address to receive and inspect the order. Please ensure the courier has safe and suitable access for delivery.

Plantation shutters can be large and heavy. Assistance may be required when moving packages into your property.

Damaged or Missing Items

Inspect all packages as soon as they arrive. Any visible damage, missing packages or incorrect items must be reported to us within [X hours/days] of delivery.

Please keep all packaging and provide photographs of the damaged package and product so we can assist with the courier claim or arrange a replacement.

Delivery Delays

Estimated production and delivery dates are provided as a guide and cannot be guaranteed. Delays may occasionally occur due to manufacturing, courier disruptions, severe weather or circumstances outside our control.

We will provide updates where possible if your order is significantly delayed.

Returns

Eligible items may be returned within [X days] of delivery, provided they are unused, uninstalled and returned in their original packaging.

As plantation shutters are commonly manufactured to your selected measurements and specifications, customised products may only be returned where they are faulty, damaged or do not match the confirmed order.

Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied incorrectly. Please contact us before returning an item so we can provide return instructions.